We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Information and Usage
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by You. This data may include: IP address of Your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the Website You last visited before visiting to our Website. The duration of Your stay on our Website is also stored in the session along with the date and time of your access. These data are used by KundalikaRafting to understand the use and number of user visiting the Website. Some of the information related to the Website and Your visit to the Website may be shared by the sponsors, investors, advertisers, developer, strategic business partners of KundalikaRafting and some associates in order to enhance and grow our business and the Website but we assure that these information will never include any of Your Personal Informations. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites.
When You use the Website, KundalikaRafting’s servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to KundalikaRafting. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
Whether You want Your web browser to accept cookies or not is up to You. If You haven’t changed Your computer’s settings, most likely Your browser already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the Website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Website and may make parts of the Website non functional or inaccessible. We recommend that You leave them turned on.
We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to our Website, and Your interaction with our products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
KundalikaRafting also uses the log file like other website servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyse trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as listing your Services) do require registration. We do use your contact information to send you offers based on your previous orders and your interests
Sharing of Personal Information
You are required to submit Your information at the time you create an account on the Website or at the time of making an online purchase on the Website. KundalikaRafting uses an online payment gateway that is operated by a third party and the information that You share with KundalikaRafting is transferred and shared with such third party payment gateway operator. The said operator may also have access to Your online purchase history/details that You make from the Website.
Extremely sensitive information like Your credit-card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and You should exercise discretion on using the same.
Links to Other Sites
The Website and any email sent to You may also contain/display third-party advertisements and links to other websites or products and services. KundalikaRafting does not provide any Personal Information to these third-party websites or agents or advertisers, however KundalikaRafting reserves the right to share with You the advertisement mailers on behalf of any other parties.
KundalikaRafting strives to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, KundalikaRafting adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where KundalikaRafting stores Your personal data.
KundalikaRafting is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The Website also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.
Notwithstanding anything contained in this Policy or elsewhere, KundalikaRafting shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
A “Force Majeure Event” shall mean any event that is beyond the reasonable control of KundalikaRafting and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
KundalikaRafting will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization.
KundalikaRafting may disclose any information KundalikaRafting may have about You (including Your identity) if KundalikaRafting determines that such disclosure is necessary in connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) KundalikaRafting’s rights or property, or the rights or property of users of the Website, including KundalikaRafting’s customers. KundalikaRafting reserves the right at all times to disclose any information that KundalikaRafting deems necessary to comply with any applicable law, regulation, legal process or governmental request. KundalikaRafting also may disclose Your information when KundalikaRafting determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You acknowledge and agree that KundalikaRafting may preserve any communication by You with KundalikaRafting through the Website or any Service, and may also disclose such data if required to do so by law or if KundalikaRafting determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of KundalikaRafting, its employees, users of, or visitors to, the Website, and the public.
You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content etc.
You can add or update Your Personal Information on a regular basis. When You update information, KundalikaRafting may keep a copy of the prior version for its records.
KundalikaRafting may send direct advertisement mailers to You at the address given by You which could contain details of the products or services displayed on KundalikaRafting or of any third party not associated with KundalikaRafting. You have the option to opt-out of this direct or third party mailer by sending us a request at email@example.com
Unless stated otherwise, the Policy applies to all information that KundalikaRafting has about You and Your account.
By using this Website and the products, content and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of KundalikaRafting such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate KundalikaRafting in providing certain functions.
KundalikaRafting may make changes to this Policy, from time to time at KundalikaRafting’s sole discretion or on account of changes in law. KundalikaRafting will not reduce Your rights under this Policy without Your explicit consent. KundalikaRafting may e-mail periodic reminders of the notices and conditions, unless You have instructed KundalikaRafting not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, KundalikaRafting shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute Your acceptance of those changes.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Gaurav Agarwal
L-350, Dreams Mall,
Bhandup West, Mumbai,
Maharashtra – 400 078
Phone: +91- 022-65346477
Time: Mon – Sat (10:00 – 18:00)